Operations Associate (Wellness team)

Customer Happiness

Bangalore

Job Description

CTC : 4-5L

Location : Bangalore

About Nova Benefits

NovaBenefits is on a mission to provide the best in class health and wellness benefits for employees in India. We envision that a vast majority of the county's population will get better access to high-quality healthcare through their employers. We are a tech-first company and believe that technology can make this vision a reality by offering a 10x better experience and fixing the broken processes for all stakeholders - Employees, Employers, HR admins, Insurers, and Healthcare providers.

Nova Benefits has been co-founded by Yash Gupta (IIT Delhi - Comp Sci, Samsung Korea) and Saransh Garg (IIT Bombay, BCG, Accel, Y-Combinator). We are backed by the top venture funds in the country - BVP, SIG, Better Capital, Titan Capital, and Multiply Ventures.

About the role:

Nova Benefits is looking for a full-time Strategy and Operations Associate in the Wellness team who is passionate about solving business-level problems, providing the best customer experience, and wants to build robust systems that can scale. In simple language, someone who wants to learn the 0-1 journey.

Responsibilities:-

Engagement

Manage employee engagement for Nova Benefits clients through sessions, campaigns, etc.
Compile campaign & event performance data and reports (Excel, Notion )
Ensure the monthly planning of the wellness calendar is done properly
Take up end-to-end execution of customized session requests

Operations

Organise & execute online engagements events on the Nova Platform
Sending campaigns on email marketing platforms & invites to clients
For great customer experience, develop SOPs to make processes smooth and ensure that it is adopted in the team.
Responsible for daily, weekly, and monthly operations planning and execution with high ownership for the activity allotted.
Product line operations execution is end-to-end. Communicate with vendors, and coordinate with client on need basis.
Partnership reach outs
Overlook the finance and invoicing for vendor